What language options do Azerbaijani banks provide for customers? - MONITORING

Finance

17 January, 2017
10:58

What language options do Azerbaijani banks provide for customers? - MONITORING

Baku. 17 January. REPORT.AZ/ 18 of 32 commercial banks based in Azerbaijan have created for customers a service of choicing language when dialing the call center.

It was revealed as a result of monitoring was held by Report New Agency.

The monitoring unveiled that 16 of 18 banks are talking to customers in three languages - Azerbaijani, Russian and English. AFB Bank is ready to listen to customers in Azerbaijani, Turkish and English, Amrahbank in Azerbaijani and English.

14 banks failed to provide customers the opportunity to select the desired language.

No.	Commercial bank	Speaking options in the Call Center
Azerbaijani	Turkish	Russian	English
1	Accessbank	+	-	+	+
2	AFB Bank	+	+	-	+
3	AGBank	+	-	+	+
4	Amrahbank	+	-	-	+
5	Atabank	+	-	-	-
6	International Bank of Azerbaijan	+	-	+	+
7	Azerbaijan Industry Bank	+	-	-	-
8	Azer-Turk Bank	+	-	+	+
9	Bank Eurasia	+	-	+	+
10	Bank of Baku	+	-	+	+
11	Bank BTB	+	-	-	-
12	Bank Respublika	+	-	+	+
13	Silkway Bank	+	-	+	+
14	Bank VTB (Azerbaijan)	+	-	+	+
15	Caspian Development Bank	+	-	+	+
16	Demirbank	+	-	+	+
17	Expressbank	+	-	+	+
18	Gunaybank	+	-	-	-
19	Xalg Bank	+	-	-	-
20	Capital Bank	+	-	-	-
21	Bank Melli Iran – Baku	+	-	-	-
22	Muganbank	+	-	-	-
23	Nakhchivanbank	+	-	-	-
24	NBC Bank	+	-	+	+
25	Nikoil Bank	+	-	+	+
26	National Bank of Pakistan – Baku	+	-	-	-
27	PASHA Bank	+	-	+	+
28	Rabitabank	+	-	+	+
29	Turanbank	+	-	+	+
30	Unibank	+	-	+	+
31	Yapi Kredi Bank Azerbaijan	+	-	-	-
32	Ziraat Bank Azerbaijan	+	-	-	-