AERA: Most of citizens' appeals were related to electricity supply

In the first quarter of 2025, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 1,793 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat, natural gas, and other issues.

Report informs, citing the agency, that of these appeals, 1,435 were related to electricity supply, 244 concerned natural gas supply, and 57 were related to heat supply, while 57 concerned other matters.

According to the information, out of the received appeals, 1,177 were investigated and responded to by the Agency (31 appeals were forwarded to the relevant institutions for further consideration), while 296 appeals are under consideration. Among the 320 informational appeals, 126 were expressions of gratitude for resolved issues.