Azerbaijani Ministry of Economy preparing to implement AI in call center

The estimated cost for developing software and purchasing related services for implementing artificial intelligence solutions at the Call Center of the Azerbaijani Ministry of Economy is 2.15 million manats ($1.26 million), according to the procurement terms announced by Construction-Supply Union LLC, which belongs to the ministry, Report informs, citing the unified public procurement portal.

According to tender conditions, the speech analytics platform development works include data learning and analysis, database enrichment and initial testing, speech analytics platform development (license), operator licenses (50 pieces), system installation, integration with existing system, and program updates and bug fixes during project implementation.

Additionally, chatbot management platform development works include project planning, business process analysis report, data collection and source cataloging, initial data processing, specialized dataset and model architecture design, Large Language Model training, Prototype Chatbot creation, integration with existing system, development of updated model considering client needs after implementation, mobile application development, preparation of application procedures, and organization of training.

Suppliers must pay a 25 manat ($14.7) usage fee and 1000 manat ($588.23) participation fee to submit their proposals for the tender.

The participation fee is non-refundable except in cases where the procurement fails due to fewer than three suppliers, while the usage fee is non-refundable under any circumstances.

Proposals must be submitted by November 29 at 17:30 (GMT+4). Envelopes will be opened at the same time on that day.