AZAL switches to new technologies

Amadeus delegation headed by Maher Koubaa, Executive Vice President, Airlines, Middle East, Turkey & Africa, has arrived in Baku for a working visit, Report informs citing Azerbaijan Airlines (AZAL).

The delegation discussed the successful integration of Amadeus Altéa Passenger Services Systems (PSS) new solution by Azerbaijan's National air carrier at a meeting with AZAL President Jahangir Asgarov. This solution will help AZAL personalize passenger services and will qualitatively improve the functionality of the booking system, take-off control, inventory database, and income management systems.

The airline's travel agents will also notice the advantages of Altéa. The quality of stock-taking and booking management systems will be significantly improved due to the centralized storage of passenger name records (PNR).

"We continue our active cooperation with Amadeus, a leading aviation IT solutions provider. Switching to the new Altea PSS system will allow us to improve the quality of services provided to AZAL passengers," Jahangir Asgarov noted.

According to Jahangir Asgarov, due to the maintenance of the new system, passengers have encountered some inconveniences with online booking for a definite period. However, the system is now functioning correctly, and almost all these issues have been resolved.

"By implementing Amadeus' Altea PSS and Revenue Management solutions, Azerbaijan Airlines can provide its customers with an even greater level of service. The country's flag carrier will be able to support the growing travel demand to Azerbaijan as it forms part of the Altéa global community of airlines working to provide seamless travel solutions for travelers," Maher Koubaa noted.

Amadeus solutions are actively used at Heydar Aliyev International Airport as well. The city airport became the first airport in the world to switch to cloud technology entirely.

Azerbaijan Airlines (AZAL) is a primary air carrier and one of the leaders among the aviation community of the CIS countries. The airline's entire route network is 40 destinations in 25 countries. Azerbaijan Airlines and its low-cost subsidiary carrier Buta Airways carried a total of more than 2.6 million passengers in 2019.