Nar responds to 25% of requests within first minute

Baku. 10 September. REPORT.AZ/ Nar is one of the largest local telecommunication companies in terms of providing customer services to subscribers by means of social media. Thus, by using the social networks the subscribers can benefit from a variety of services, such as tariff change, internet package renewal, subscription to new services or deactivation of services, operation with numbers, detailed information about incoming calls and messages, settings for telephone, router or other devices, resolution of technical problems, discount campaigns, participation in contests etc, Report informs.

25% of requests are responded within the first minutes, whereas 83% of the remaining requests are responded within the first 10-minute period. Nar customers send their questions via Facebook, Twitter or Instagram and at the same time through e-mail and online chat, and get a response within a short period of time. 81% of the requests are being submitted to Nar's Facebook page.

Subsribers usually address the call center in case they have any questions. However, Nar subscribers, as an alternative, are able to receive high quality services at the mobile operator’s social media pages. Questions asked by the users are being responded by the mobile operator’s social media team within a short period of time. The subscribers can save their time and get a detailed response about Nar's products and services at any time from anywhere. All they need to do to this end is to address the online customer service.

A customer in roaming can also use this unique opportunity provided by Nar. The mobile operator continues to ensure a prompt response to subscribers’ requests.

More detailed information about the mobile operator’s customer services is available at nar.az

Azerfon LLC (Nar trademark) started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The ‘Nar’ brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with the modern life. Being the first operator in the country to introduce the 3G technology, Nar provides the customers with a wide 4G network coverage. With a large network of over 7000 base stations, covering 93% of the country’s territory, Nar provides more than 2.1 million subscribers with the high quality services.